Frequently Asked Questions
Everything you need to know about your Shapedly experience.
How do I determine my correct size?
We recommend referring to our comprehensive Size Guide located on each product page. Our apparel is designed for a true-to-fit feel, but if you are between sizes, we suggest sizing up for extra comfort.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Simply visit our Returns Portal to start your request for a refund or a free exchange.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
Are your fabrics sustainably sourced?
Yes, Shapedly is committed to ethical fashion. Over 80% of our current collection is made from recycled materials or organic cotton, and we work exclusively with Fair Trade certified factories.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.